There is a standard charge of £3.60 for orders in the UK. Items by courier to Scottish Highlands and UK islands, e.g. curtain poles, attract an extra charge - please ask before placing your order. For European destinations, please contact us for a quote for delivery, or click on the delivery quotation option at checkout. Samples are sent free of charge in the UK, there is a charge of £2.50 for samples for Europe. Please call us on 01584 781255 to pay this after you have listed your samples, I am sorry but this cannot be paid online.
We will normally despatch your order within 1-2 working days, subject to stock availability. Orders are sent by First Class letter post or courier as applicable. Not all trimmings and tiebacks are stock items and these may take 3-5 days. Other special order items may take up to 28 days. If any item is out of stock, we will contact you.
Please check all goods on arrival. Claims for shortages and damages must be made within 7 days of delivery.
Some items are sent by courier, and if no-one is in to take delivery, the courier company will leave a card for you to contact them to arrange delivery and return the goods to their depot. After 7 days, if no contact is made, the goods will be returned to us. We will do one of the following; contact you to offer re-delivery of the goods at your own cost or refund the cost of the goods less the original delivery cost and return delivery cost. Please note that in the case of made to measure items no refunds will be made.
Any claims for shortages or damages must be made within 7 days of receipt.
We will replace items lost or damaged in transit, but ask that you help Royal Mail to locate the lost parcel if requested. We may ask you to wait for a few days to see if your goods appear before sending a replacement.
You may return items within 30 days in their original condition and packaging, at your expense, for a refund or an exchange. The postal charges are not refundable.
ITEMS CUT TO LENGTH, MADE TO MEASURE ITEMS AND SPECIAL ORDER ITEMS CANNOT BE RETURNED UNLESS FAULTY.
For your protection we recommend that you use a recorded delivery service. Colly Brook Fine Furnishings is not responsible for returned items that fail to arrive at our premises. We will notify you via e-mail when we have processed your refund.
It is the customers responsibility to ensure that all products are installed correctly.
Your statutory rights are not affected.